Shipping policy

Last Updated: June 6, 2026

At Lumineluxa, we are committed to providing a clear and reliable shipping process for customers in the United States. This Shipping Policy explains how we process, handle, and deliver orders placed through our store.

Products Covered

This Shipping Policy applies to all lighting products available in our store, including chandeliers, pendant lights, wall lights, and other lighting items.

Every order is processed with care to help ensure your items are prepared properly and delivered within the estimated delivery timeframe whenever possible.

Shipping Region

We currently ship orders within the United States.

Order Processing and Cut-Off Time

Orders placed before 5:00 PM (GMT-5) from Monday to Friday will begin processing on the same business day.

Orders placed after 5:00 PM (GMT-5), during weekends, or on U.S. public holidays will be processed on the next available business day.

Please note that we do not process or dispatch orders on weekends or U.S. public holidays.

Handling Time

Once your order is placed, our order processing team requires 2 to 4 business days, from Monday to Friday, to prepare and fulfill your items before shipment.

During high-demand periods or promotional events, handling times may vary slightly. If there are any significant delays, we will do our best to keep customers informed.

Transit and Delivery Time

After your order has been dispatched, transit time is typically 3 to 15 business days, depending on your location and carrier efficiency.

Deliveries are generally made from Monday to Friday, excluding weekends and U.S. public holidays.

Estimated Delivery Time

The total estimated delivery time, including both handling and transit, is 5 to 19 business days.

This estimate is calculated as follows:

Handling Time: 2 to 4 business days
Transit Time: 3 to 15 business days
Estimated Delivery Time: 5 to 19 business days

External factors such as carrier delays, weather conditions, high shipping volume, or public holidays may occasionally affect delivery times.

Shipping Costs

We offer free shipping on all orders within the United States.

There are no additional delivery fees or hidden shipping charges at checkout.

Tracking Information

Once your order has been shipped, tracking information will be provided when available. You may use the tracking details to monitor your shipment status.

If you have questions about your tracking information or delivery status, please contact us at info@lumineluxa.com.

Currency

All transactions on our website are processed in USD.

If you pay using another currency, your financial institution or payment provider may apply exchange rates or transaction fees. These charges are controlled by your financial institution or payment provider and are outside of our control.

Need Help?

If you have questions about your order or need assistance tracking your shipment, please contact us using the details below:

Store Name: Lumineluxa
Address: 7217 W Fitch Ave, Chicago, IL 60631
Contact Email: info@lumineluxa.com
Operation Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
Expected Response Time: We aim to respond to customer enquiries within 2 business days.

We’re here to help and will do our best to assist you during our regular operation hours.